TERMS & CONDITIONS

CANCELLATION OF DROP OFF ORDERS

We are committed to serving you. We do our best to accommodate all requests, however we do require 24 hours notice for cancellation of drop off-orders. There will be no charge for drop off orders cancelled within this time. Drop off orders cancelled within less than 24 hours will be charged 100% of the contract amount.*

Cancellations may only be requested Monday to Friday – cancellations made on Saturday and Sunday will not be accepted. Phone Cancellations will not be accepted under any circumstances. An email request for cancellation must be submitted.

*For events over 50 guests, we require 72 hours notice for cancellation. If cancellation occurs within less than 72 hours, the client will be charged 100% of the contract amount.

CANCELLATION OF STAFFED EVENTS

For staffed (service staff has been requested) events of 50 guests or more, we require 72 hours notice of cancellation. A service charge of 20% of the total contract amount will be charged for orders cancelled within this time. Orders cancelled outside of the allotted time will be charged 100% of the contract amount.

Cancellations may only be requested Monday to Friday – cancellations made on Saturday and Sunday will not be accepted.

Phone Cancellations will not be accepted under any circumstances. An email request for cancellation of an event must be submitted.

PLACING ORDERS

Catering is a demanding business that requires organization and precision. We appreciate as much notice as possible to process your request so that we can deliver our food and services to you on time. Since our order desk closes at 1:30 pm each weekday, please ensure that you receive a confirmation email that verifies your order has been received and will be processed.

Please contact us about weekend orders- please note additional delivery charges will apply.

DELIVERY

Minimum delivery charges may apply and may vary depending on the size of your order, the event location and frequency of ordering.